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FAQ

What are the raw materials used?

The main materials used in our Machines are food grade SUS304, SUS316, that meet sanitary standards, as well as world-renowned electrical components. We can also make any custom design for you according to your needs.

How long does it usually take for me to receive the equipment?

Depends on whether you want to do customization your machines or not, and also depends on the speed of customs clearance and logistics, but we can guarantee to ship regular machines in less than 30 business days.

When can I get an engineer from you?

Contact our sales staff when you have completed the preparation conditions (water, electricity, air supply, production materials). We will send an engineer to install your machine and train your staff to use it. Usually, when you are ready, you can contact our sales staff and cooperate with us to get a visa for the engineer, who will arrive within 15 days.

What about the details of the packaging?

To ensure the integrity and safety of product packaging, main products are packed in plastic film or export plywood boxes, and auxiliary products are packed in thick cartons.

Do you provide customized service?

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We can design the machine according to your requirements (material, power, Capacity, etc.). We will also provide you with expert guidance at the same time, based on our many years of experience in the industry.

How will my machine be installed once it arrives? How much does it cost?

We’ll dispatch an engineer to your facility to assess the situation, install the machine and train your staff on how to operate it. The customer pays for round trip airfare, accommodation and USD100/day/person.

What is your guarantee or warranty if we buy your machine?

We offer you a 1-5 years warranty on our high-quality machines and lifetime technical support.

Do you offer turnkey projects?

Turnkey projects are available. We can help you start a new company in the manufacturing of nut production. Please contact our overseas team.

Does your company accept LC payment?

Yes. We accept it. We know that customers from some countries have to place order by LC

What are your delivery terms?

We offer EXW, FOB, CFR, CIF delivery terms.

Can I come to China for factory inspection?

Of course, you can come in person or hire a third-party organization to inspect our factory.

What about spare parts?

We will send with the machine enough wearable spare parts for one year of use. We will provide spare parts within the warranty period.

How do you solve after sales service?

1) Before delivering our machinery, we will guarantee it works without any problem;
2)You will receive spare parts with our machinery together;

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